Refund Policy
Welcome to Crust & Gusto Pizzeria, located at Pizzeria Napoli, Rome, 00184, Italy. We pride ourselves on delivering hot and delicious pizzas to our customers. However, we understand that sometimes things might not go as planned, and you may need to request a refund. Our refund policy is intended to provide clear guidelines on how we handle returns and refunds.
Order Cancellations
If you need to cancel an order, you may do so within a limited timeframe. For a full refund, please cancel your order within 10 minutes of placing it. Cancellations made after the specified timeframe may not be eligible for a full refund as your order may be already prepared or in delivery.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or not to your satisfaction, please contact us immediately via +39 06 4890 7934 or through our website at greenlemoncorner.click. We will require you to provide proof of the issue, such as a photo, for our investigation. If we verify that the mistake was ours, we will offer a replacement or a refund to your original payment method.
Refund Timeframe
Once your refund is approved, we will initiate the refund to your original payment method. Please allow up to 7-10 business days for the transaction to be reflected in your account. The exact timeframe may depend on your card issuer's policies.
Product Returns
Due to the perishable nature of our products, we are unable to accept physical returns of food items. If there was an issue with the quality of the food, please reach out to us with details, and we will work with you to resolve the matter.
Non-Refundable Items
Please note that delivery charges, if any, are non-refundable unless the entire order was incorrect or if there were insurmountable issues in fulfilling your order.
Refusal of Refund
Crust & Gusto Pizzeria reserves the right to refuse a refund request if there is evidence of fraud, return abuse, or other manipulative behavior that entitles Crust & Gusto Pizzeria to a corresponding counterclaim.
Non-Reimbursable Scenarios
We will not issue refunds for requests received after 24 hours of the original delivery time, not liking the pizza after consumption, minor deviations from the product description (such as pizza toppings slightly shifted during delivery), or if the delivery was made to an incorrect address provided by the customer.
Alteration of Refund Policy
Crust & Gusto Pizzeria may at any time revise the Refund Policy without prior notice. The current version of our Refund Policy can be reviewed on our website at greenlemoncorner.click.
Contact Us
If you have any questions regarding our Refund Policy, please reach out to us directly at +39 06 4890 7934 or inquire through our website at greenlemoncorner.click. We are committed to ensuring that your experience with Crust & Gusto Pizzeria is satisfying and enjoyable.
Last updated: March 15, 2023